Terms of service
TERMS OF SERVICE
Last Updated: February 15, 2025
These Terms of Service ("Terms") govern your use of www.factbrand.com (the "Site") and any related services provided by Made to Destroy LLC ("Company," "we," "us," or "our"). By accessing or using our Site and Services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
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1. Account Registration & Use
- Users may browse the Site without an account, but certain features may require registration.
- You are responsible for maintaining the confidentiality of your account information.
- We reserve the right to suspend or delete accounts violating these Terms or engaging in fraudulent activities.
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2. Orders & Payments
- Orders are processed via Shopify and payments are handled by third-party processors (e.g., PayPal, Stripe). We do not store full payment details.
- Prices, taxes, and shipping fees are disclosed at checkout.
- All orders are final upon submission.
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3. Shipping & Fulfillment
- Orders are fulfilled via ShipHero and shipped by carriers such as FedEx, UPS, and USPS.
- Estimated processing times and shipping rates are provided at checkout.
- International customers are responsible for customs duties, taxes, and brokerage fees.
- We are not responsible for delays or issues after a package enters the destination country.
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4. Returns & Exchanges (U.S. Only)
- Returns are accepted for U.S. orders within 14 days of delivery, except for "Final Sale" items.
- Refunds are issued in the original form of payment, excluding shipping costs.
- Exchanges are final sale.
- Customers must initiate returns via support@madetodestory.com, and ship back items in new, unused condition with original packaging with tags attached.
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5. Intellectual Property
- All content on this Site, including logos, images, and text, is owned by Made to Destroy LLC and may not be copied, modified, or redistributed without permission.
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6. Acceptable Use & Prohibited Activities
- Users agree not to:
- Use the Site for unlawful purposes.
- Distribute malware or engage in fraudulent activities.
- Infringe on intellectual property rights.
- Violations may result in account suspension or legal action.
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7. Third-Party Services & External Links
- We integrate services such as Shopify (eCommerce), ShipHero (fulfillment), Klaviyo (email marketing), and Gorgias (customer support).
- External links provided on the Site are for reference only; we are not responsible for third-party content or policies.
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8. Limitation of Liability
- We are not liable for indirect, incidental, or consequential damages arising from the use of our Site.
- Our maximum liability is limited to the amount you paid for a product or service through the Site.
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9. Dispute Resolution & Governing Law
- These Terms are governed by the laws of California, USA.
- Disputes must be resolved through **binding arbitration in Los Angeles, California.
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10. Changes to These Terms
- We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.
For any inquiries, please contact support@madetodestroy.com.