Privacy policy
PRIVACY POLICY
Last Updated: February 15, 2025
Your privacy is important to Made to Destroy LLC ("Company," "we," "us," or "our"), the parent company of FACT. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.factbrand.com (the "Site") or use any of our related services (collectively, the "Services"). By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to operational, legal, or regulatory changes. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Services constitutes acceptance of the updated terms.
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2. Information We Collect
We collect different types of personal information depending on how you interact with us.
(A) Information You Provide Directly:
- Contact Information: Name, address, email, and phone number.
- Order Information: Billing/shipping address, order history, payment confirmation.
- Account Information: Username, password, and security details.
- Customer Support Data: Information provided in service inquiries via Gorgias.
(B) Information We Collect Automatically:
- Usage Data: IP address, device/browser type, network information, interactions with the Site.
- Tracking Technologies: We use cookies, pixels, and analytics tools to improve functionality and advertising.
(C) Information from Third Parties:
We may receive data from:
- Shopify: For processing eCommerce transactions.
- ShipHero: For order fulfillment and logistics.
- Klaviyo: For email marketing and engagement.
- Advertising & Analytics Partners: Information about ad interactions and campaign effectiveness.
- Payment Processors (e.g., PayPal): Secure transaction data (we do not store full payment details).
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3. How We Use Your Information
We use collected data to:
- Process & fulfill orders via Shopify and ShipHero.
- Communicate about orders, promotions, and updates via Klaviyo.
- Personalize and improve our Services.
- Detect and prevent fraud or unauthorized access.
- Comply with legal obligations and respond to regulatory requests.
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4. How We Share Information
We do not sell or share sensitive personal data without your consent. However, we may share information with:
- Vendors & Service Providers: (e.g., Shopify, ShipHero, Klaviyo, Gorgias, payment processors).
- Business & Advertising Partners: To provide relevant promotions and improve our services.
- Legal & Compliance Entities: If required by law, to protect our rights, or as part of a business transaction.
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5. Cookies & Tracking Technologies
We use cookies and tracking technologies to optimize performance and personalize experiences. You can manage cookie settings through your browser. Blocking cookies may affect some functionalities.
For details on Shopify's tracking, visit: [Shopify Cookie Policy](https://www.shopify.com/legal/cookies).
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6. Your Rights & Choices
Depending on your location, you may have the following rights:
- Right to Access & Portability: Request a copy of your personal data.
- Right to Correction & Deletion: Request updates or deletion of your data.
- Right to Object & Restrict Processing: Limit how your data is used.
- Right to Withdraw Consent: Stop receiving marketing communications at any time.
To exercise these rights, email support@madetodestroy.com or use account settings.
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7. International Data Transfers
We comply with international data protection laws including GDPR (EU/UK), PIPEDA (Canada), CCPA (US), APPI (Japan), PIPA (South Korea), and PIPL (China).
Where required, we use **Standard Contractual Clauses (SCCs) or other legal mechanisms to ensure data protection when transferring information globally.
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8. Security & Retention
We implement industry-standard security measures to protect your data. Retention periods vary based on business needs and legal requirements.
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9. Complaints & Contact Information
If you have concerns about our data practices, contact us at support@madetodestroy.com or mail us at:
Made to Destroy LLC
29160 Heathercliff Road, PO Box 4311
Malibu, CA 90265, USA
If unresolved, you may lodge a complaint with a local data protection authority.