Refund policy

RETURN / REFUND POLICY

RETURNS & EXCHANGES POLICY (U.S. Orders Only)
- Returns and Exchanges are available only for orders placed on our website and shipped within the U.S.
- Returns are only accepted only for items that are new, unworn, with packaging and hangtags intact.
- Return requests must be initiated within 30 days of receiving your package.
- Refunds are issued in the original payment form, excluding original shipping fees.
- Exchange orders are final sale and cannot be retuned or refunded.
- We do not accept returns from brick-and-mortar locations or vice versa.

---

RETURNS & EXCHANGES COSTS
1. Free Returns and Exchanges offered by Loop Returns at checkout for $3.98.
2. Returns and Exchanges not paid for at checkout is managed by Loop Returns for a flat fee of $12.00 per order.

---

RETURN PROCESS
1. Initiate a Return using Loop Returns: https://factbrand.loopreturns.com/#/
2. Shipping Label: You must print the label and ship your return within 30 days.
3. Processing Time: Once received, you will be issued a refund within 5 days.

---

EXCHANGE PROCESS
1. Initiate an Exchange using Loop Returns: https://factbrand.loopreturns.com/#/
2. Shipping Label: You must print the label and ship your return within 30 days.
3. Processing Time: Once received, an Exchange will be issued within 5 days.

---

SALE ITEMS
- All sale or discounted items are final sale and cannot be returned or exchanged.
- Unauthorized returns of sale items will not be refunded.